Keep in mind, you’re not dealing with a predatory sales team, you’re dealing with a small group of engineers who are having a hard time maintaining a business that they can’t afford to work for full time.
I’m surprised the website even still works given the activity here.
Got mine in New York! Haven’t checked the forums or scanned the updates to see if this was mentioned yet but my package was missing the arduino interface board I had ordered with my upgrade to the LX25. My spartan chip is the LX25 though, perhaps the missing arduino board is backordered?