February 4, 2016 at 8:53 am #1855
I ordered a miniSpartan6+ on Monday and had a few questions because it was backordered but I have gotten zero customer service response what so ever on the Contact Us system. I don’t know how else to contact you guys?February 6, 2016 at 9:24 pm #1858
I’ve been kinda wondering what’s going on with them also. It doesn’t seem like they’re generally very active (very few posts here, and on their social media pages), but I was surprised to see all of their items go out of stock w/ backorder only. I can’t imagine that someone bought all the boards, so I figured there was probably a reason they pulled them (work, travel, etc).
I really like these boards (both the MS6+ and MS3 have been my go-to dev boards lately), but it doesn’t seem like they’re ever going to take off without a community, and there can’t be a community if people can’t get their hands on a board.
DogPFebruary 6, 2016 at 10:19 pm #1859
I also ordered a miniSpartan6+ (since 2016-01-30) but the order status is still “processing” (I wish they’d give us an estimated time to get it). No idea what it does mean… There is no apparent way to cancel the order and I feel the customer service is inexistent and looking at posts in forums is a little bit alarming…
February 10, 2016 at 1:30 pm #1863
- This reply was modified 2 years, 11 months ago by Hlide.
Ordered mid January. No information, no nothing..
I’ll give them two more weeks, then it’s time to stop them from getting other peoples money as well. As in, Paypal, Facebook, Twitter, Youtube, Hackaday, their hosting provider, github, and anything else I can find their name on. Taking peoples money for a product, and not delivering is fraud..
Heck, I’m good with delayed delivery, as long as they tell me _when_ it’ll arrive.February 11, 2016 at 9:23 am #1864
I went ahead and disputed the charge with my credit card company. These guys are ghosts. Coincidentally I live 30~ minutes from them .. I was really excited about buying one of these boards. You still can get one at Robotshop.com, but now I’m worried that I will get shitty support from Scarab for the board if I need any help down the road..February 11, 2016 at 10:37 pm #1865
Interesting… I didn’t realize anyone else was actually selling these. That’s what it seemed like they needed to do all along… they’re able to make stuff, but the communication and logistics of getting them to the customer always seemed to be severely lacking. Maybe they sent all their stock to them and that’s why everything is backordered. I wonder if lingering Kickstarter issues are still haunting them too.
IMO, I wouldn’t have any concerns about purchasing the board from Robotshop… if the board is DOA, I assume they’d take care of you… and beyond that, it’s a great FPGA dev board with all the documentation available. I personally wouldn’t expect much other support from them (if they haven’t already made an example project that you want, I wouldn’t count on it coming… and if you fry your board, I wouldn’t expect a replacement).
DogPFebruary 11, 2016 at 11:10 pm #1866
We are sorry for the lake of communication over the last couple of weeks. Part of it was because we are still a small start-up that we run beside our full-time jobs. Also we were not able to give accurate timeline for the production.
All the backorders will be shipped in 2 weeks from now. Kits are already in production.
Sorry again for any delay.February 12, 2016 at 9:05 am #1868
I’m glad to hear from you. I do understand that this is a small start-up, and I understand that you guys can’t do this full-time (yet?). I guess I feel like if you provide a service, you should at least open up a channel of communication while being busy in real life. I was just getting scared when I started researching your company after purchasing the miniSpartan6+ and found basically a dead zone of communication on the internet (like on Twitter, etc). I hope I can communicate with you over your Contact Us system? My charge was disputed, but if you think you can ship in two weeks I will buy it, but I’m guessing I may have to do recharge it?
February 28, 2016 at 2:51 pm #1874
- This reply was modified 2 years, 11 months ago by Matthew.
So, over two weeks have passed.
No email, no updates in this thread, no nothing.
What’s up with that, admin ?February 29, 2016 at 4:23 pm #1876
Today: “Order #xxxx was placed on January 30, 2016 and is currently Processing.” Clearly not shipped after more than two weeks. No email at all.
And still: “On Order, Estimated Ship Date: 2/26/2016” at page https://www.scarabhardware.com/product/minispartan6-with-spartan-6-lx-25/
Today is 2016-02-29… something is clearly wrong.
P.S.: I was lucky to find the order status page in my web browser history but it is clearly a pain in the arse to get it back otherwise. That website really sucks.
February 29, 2016 at 6:01 pm #1879
- This reply was modified 2 years, 10 months ago by Hlide.
Hello our dear customers,
We have not disappeared, just dropped the ball, really really hard. And we offer our sincere apologies for this.
We are a small startup, so we have to raise funds through sales until we have enough funds to manufacture small batches of our hardware, which
is why things are out of stock, but we are working on manufacturing boards to meet your current orders. We thought they
would be ready by February 26, but we have a one week delay in our assembly.
We truly appreciate folks ordering our hardware, despite our apparent disappearance from the internet, and hope you
keep coming back.
The web order status functionality is deliberately inaccessible, because we do not currently update it. We will fix this.
Also, there are a number of distributors out there carrying our hardware now, and we will provide links to them, so you
can order our hardware when it is out of stock on our own website.
Again, deep heartfelt apologies for apparently ghosting on you, and a big thank you for your orders.
Scarab Hardware,March 2, 2016 at 11:23 am #1881
Do you have stock?
if so please can you update website?
and confirm who else has stock in Europe?
I have sent emails, no response….
I have been trying to order for some weeks.
regardsMarch 11, 2016 at 8:10 pm #1890
Ok, almost two weeks after February 26. No news about shipment after Monday, I’ll cancel my order through PayPal.
March 13, 2016 at 3:33 pm #1892
- This reply was modified 2 years, 10 months ago by Hlide.
I noticed their store now shows that the boards are in stock.
DogPMarch 15, 2016 at 7:54 pm #1893
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